Refund policy

Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@workwearnova.com. Please note that returns will need to be sent to the following address:

Unit 2, 400 First Commerce Drive,
Aurora, Ontario, L4G 7C7,
Canada

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@workwearnova.com.

Please note, our items returned to us must include all original packaging and materials as well as the order number.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

In-store returns eligibility

Items sold by us can be returned to us directly. Our store address is:

Unit 2, 400 First Commerce Dr, Aurora, Ontario, L4G 7C7, Canada

Tel: 416-312-6521

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund Policy

Once we receive your returned item, our team will inspect it to ensure it is in its original condition. If the item meets our return criteria, we will initiate the refund process. Please allow up to 5 business days for the refund to be processed and reflected in your original payment method.