Return Policy

Returns Policy

We’re sorry something didn’t go right!  Please contact us if you want to return the goods.

You will receive an email confirming that your message has been sent to us. Within 48 hours, you should receive a response from us. You can respond directly to us from your email.


Refund Policy

Once we receive your returned item, our team will inspect it to ensure it is in its original condition. If the item meets our return criteria, we will initiate the refund process. Please allow up to 5 business days for the refund to be processed and reflected in your original payment method.


In-store returns eligibility

Items sold by us can be returned to us directly. Our store address is:

Unit 2, 400 First Commerce Dr, Aurora, Ontario, L4G 7C7, Canada

Tel: 416-312-6521


Please note, our items returned to us must include all original packaging and materials as well as the order number.


Return window

We have a minimum return window of 30 days from the date of delivery.


General return eligibility

If you are not satisfied with your purchases, you can return items to us free.

Please contact us directly for return instructions or by returning eligible items to our store (address as above.)

If you want to return to us directly, we will email you a return waybill and you can drop it to the courier locations near you.